Refund and Return Policy for Vave Glow

Thank you for shopping with Vave Glow. We strive to provide the highest quality products and the best customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully.

1. Return Eligibility

You may return items within 30 days from the date of purchase, provided that:

  • The product is unused and in its original packaging.
  • The product is not damaged or opened.
  • The product is accompanied by a valid receipt or proof of purchase.

We cannot accept returns or exchanges on items that are:

  • Used or opened.
  • Discounted, final sale, or promotional items.
  • Gift cards.

2. How to Return an Item

To return a product, please follow these steps:

  1. Contact Us: Email us at contact@vaveglow.com with your order number and reason for return.
  2. Return Instructions: We will provide instructions on how to return the product, including a return authorization number.
  3. Shipping the Item: Carefully pack the item and return it to the provided address. You will be responsible for the return shipping costs unless the product was defective or damaged upon arrival.

3. Refund Process

Once we receive your returned item, we will process the refund within 7–10 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.

4. Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at contact@vaveglow.com with a description and photos of the issue. We will offer you a replacement or full refund depending on the situation.

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable for hygiene reasons, including:

  • Opened or used skincare products.
  • Gift cards.

7. Contact Information

If you have any questions or concerns about your return or refund, please contact us at: